Privacy Policy

This Privacy Policy explains how Truecreative (“we”, “us”) processes personal data when you use truecreative.world in connection with Herbovascor information requests. We act in accordance with the EU General Data Protection Regulation (GDPR) and applicable Finnish data protection legislation.

Data controller

Truecreative, Mannerheimintie 96, 00250 Helsinki, Finland. Contact: help@truecreative.world.

Categories of data we collect

• Identity and contact data you submit (name, email, optional phone, optional message).
• Technical data such as browser type, device category, and approximate region derived from connection data.
• Cookie and similar technologies data as described in our Cookie Policy.

Purposes and legal bases

• Responding to enquiries and managing pre-contractual steps (GDPR Art. 6(1)(b)).
• Operating and securing the website, including fraud prevention (legitimate interests, Art. 6(1)(f)).
• Compliance with legal obligations such as accounting or regulatory requests (Art. 6(1)(c)).
• Analytics or marketing where you have given consent via the cookie banner (Art. 6(1)(a)).

Retention

Enquiry records are kept for up to twenty-four months unless a longer period is required for legal claims, accounting, or regulatory compliance. Technical logs are rotated on a short cycle compatible with security monitoring.

Recipients and transfers

We use infrastructure and email providers that may process data in the EU/EEA or, where tools are used under standard contractual clauses, in accordance with GDPR Chapter V safeguards.

Your rights

You may request access, rectification, erasure, restriction, portability, and object to processing where applicable. You may withdraw consent at any time without affecting prior lawful processing. You may lodge a complaint with the Finnish Office of the Data Protection Ombudsman.

Security

We apply appropriate technical and organizational measures, including access limitation, encryption in transit where supported, and vendor review.